ICT Service

ICT service

Our support will continue throughout COVID-19 disruption

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All staff at The ICT Service are working hard to ensure that we can continue to provide Telephone &  Remote Support for our customers, whether ‘in school’ or delivering lessons remotely.

Please do bear with us as we try to work through all of the tickets now logged in our system. You may find we are a little slower coming back to you but we are doing our very best to ensure we are there for you when you need us.

Our thoughts are with you all at this challenging time.

To reassure you, the current support mechanisms remain in place, so all school staff can continue to call us on 0300 300 0000 or email us at support@theictservice.org.uk.

You can use these details for ANY request, whether it’s sales, consultancy or support.

Provided our staff are themselves well enough to work, they will all be available across the board, this includes:

  • Application Support to help your office staff using their MIS or Finance packages, and for general support issues such as resetting passwords or remote access.
  • Technical Support to help you with technical ICT issues.
  • Curriculum / Learning / SEN Support for help and assistance in your teaching and learning activities, and helping you with ideas for delivering lessons in the classroom or remotely.


The ICT Service team has extensive experience working in education.  We understand the diverse demands facing school leaders and practitioners and we are able to apply new approaches to learning and teaching.  We build and support new skills and management practices required to meet the educational needs of our young people. We work closely with our customers to develop a strategic vision for using ICT in teaching, learning and management.

Our detailed service information can always be found at www.theictservice.org.uk and we offer our services to Maintained and Academy schools, chargeable with pay-as-you-go and subscription options.

Services include:

  • Comprehensive Technical Support Packages
  • Helpline
  • ICT Equipment Procurement | Audits
  • New School Build Infrastructure | Installation
  • Computing Curriculum Support
  • E-Safety Support
  • SEND Support
  • MIS & FMS Consultancy & Training
  • Scheduled Technician Visits | Wireless | Cloud Solutions | Server Support | Remote Access | Web Filtering | Mobile Device Management | Managed Network Services | Email | Telephony

We also offer a range of Training Courses to support all types of staff in schools, click on any of the below to view current courses available.

Guide to Services
  • We produce a Guide to Services document and send to schools directly ahead of the annual subscription sign up.
  • Our price lists are available on application.
  • To get the most up-to-date information and news, sign up to receive our newsletters on our website.



Customer Service Team


0300 300 0000